BBVA Compass

Investments Customer Support Specialist II

Job ID
2017-110602
Category
INVESTMENTS
FLSA Status
NON-EXEMPT
Type
FULL TIME
EOE Statement
Equal Opportunity Employer - Minority/Female/Disability/Veterans.

Overview

Do you have solid experience in the financial services industry or are you a seasoned investment customer service agent seeking an exciting opportunity with a dynamic organization?  Are you a team player who’s willing to step up to get the job done?  Do you take pride in delivering an exceptional customer service experience and enjoy working towards common goals, both as an individual and part of a team?  If this describes you then you might just be our next Investment Customer Service Specialist.

Responsibilities

The Investment Customer Service Specialist will provide exceptional internal and external customer service for all managed account products and the associated administrative processes, fulfilling investment operations back office responsibilities that serve to keep the business moving forward.

 

Essential Functions

  • Provides best-in-class service to internal and external customers by delivering consistent, accurate and timely response or resolution to inquiries and concerns.
  • Supports all registered representatives by providing guidance on administrative processes, obtaining certification and completing maintenance requests.
  • May process orders, respond to product and policy inquiries and resolve missing or pending sale items to ensure customer satisfaction.
  • Maintains strict adherence to all compliance and SEC regulatory requirements as well as department policies and procedures.

Qualifications

Required Qualifications

  • A high school diploma or equivalent is required; a Bachelor’s Degree is preferred. 
  • A minimum of four years of customer service experience with at least one year of experience in an investments or other financial services industry is required for the entry level position.  A Bachelor’s degree may be substituted for work experience.   Additional experience is required for advanced levels within hierarchy.
  • Must meet credit history and criminal background requirements associated with Financial Industry Regulatory Authority registration process, to include FBI fingerprint criminal history, review of credit report, civil litigation, liens and other public records.
  • Licensing requirements will be based on the department and/or level of responsibility.  The licenses may include Series 6 & 63, Series 7, Series 65 and/or Series 66, in any combination.
  • Must have fundamental computer skills, including word processing, spreadsheets and menu-driven software.
  • Capable of effectively communicating information in a professional and confidential manner.
  • Effective time management and organizational skills.
  • Ability to work successfully within a team environment.

 

Preferred Qualifications

  • Bilingual; English/Spanish.

 

Working Conditions

  • This job has no unusual physical requirements; nearly all work is performed in a comfortable indoor facility.
  • This job requires continuous sitting, manipulating objects, viewing information and written and verbal communication.
  • This job occasionally requires standing, walking, reaching and lifting up ten (10) pounds.
  • This job has strict deadlines with variable lead times; work volume can be unpredictable.
  • Interruptions from customers, peers, managers or others may be present with the need to prioritize tasks.

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