BBVA Compass

Customer Success Agent - Azlo

Job ID
2017-110752
Category
NEW DIGITAL BUSINESSES
FLSA Status
NON-EXEMPT
Type
FULL TIME

Responsibilities

Future of Banking

BBVA is a global financial group with more than 135,000 employees and 67 million customers across 35 countries. BBVA is on a mission to be the world's #1 digital bank. BBVA is building the foremost digital banking franchise worldwide.

 

BBVA’s New Digital Businesses (NDB) is a global business unit that is disrupting the banking and financial services industry by investing in, partnering with, incubating, and acquiring fintech start-ups. With offices in Madrid, San Francisco, Hong Kong and London, NDB is a key piece of BBVA’s global innovation initiative. Through NDB, BBVA has acquired Simple (US), Holvi (Finland), and Openpay (Mexico). It owns a substantial stake in Atom (UK). It invests in fintechs like Prosper, Personal Capital, and Coinbase through its venture capital arm, Propel Venture Partners. And it is incubating a number of cutting-edge fintech start-ups including a bank-as-a-service platform that will allow developers to access the bank’s core processes via open APIs.

 

Azlo, a new fintech company upending small business banking, is looking for Customer Success Agents. Backed by BBVA, Azlo provides a new generation of millennial entrepreneurs with the financial tools--  including a digital business account, unlimited domestic and international payments, and no hidden fees-- to help their businesses thrive.

 

What you will do:

 

  • Be at the forefront of our support team serving as the primary contact for our customers
  • Have a friendly, outgoing and empathetic demeanor towards our customers. Be a brand ambassador for Azlo.
  • Provide customer support via digital and phone channels, assisting customers with accounts, general inquiries, technical issues, and complaints.
  • Partner in managing our social media channels; engaging with customers and working to solve issues and build brand awareness.
  • Be the voice of our customers. Serve as liaison between customers and the product and engineering teams.
  • Improve customer's banking experience by ensuring prompt response and follow through on all issues through resolution.
  • Partner to perform necessary risk operations processes including customer onboarding and fraud management as needed.
  • Facilitate cross-functional business process risk assessments, consistent with risk assessment framework established by Azlo Risk Management.
  • Assist leadership in developing operational controls to mitigate risk, as needed.
  • Occasionally perform risk monitoring activities and communicate findings and recommendations for corrective action to leadership.
  • Build trust with our customers by adhering to regulatory, risk management, and legal obligations that come with operating in the banking industry.
  • Think outside the box, composing thoughtful, personalized responses for a variety of customer requests.

Qualifications

What you will bring:

The person who dares to embark on this project must:

  • Be fluent in English and Spanish, both verbal and written.
  • Experience in providing world class customer service in a startup environment.
  • 3-5 years previous experience in customer service, account management, client oriented or relationship management roles.
  • Have relevant experience managing and growing social communities.
  • Be passionate about content generation and customer engagement.
  • Experience working with Zendesk and Office Suite.
  • Strong organizational and analytical skills, with the ability to prioritize tasks and manage time efficiently.
  • A positive and can do attitude. You are someone who is not afraid of challenges.
  • Quick learner.
  • Patient, and willing to help others in solving problems while maintaining a positive attitude.
  • Understand banking industry, a plus
  • And of course, be willing to be part of this team that wants to conquer the world!

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.