BBVA Compass

  • BRS TECHNOLOGY SUPPORT REP I

    Job ID
    2018-113229
    Category
    COMMERCIAL BANKING
    FLSA Status
    EXEMPT
    Type
    FULL TIME
  • Overview

    Function: 
    Provide daily technical support and client training for all complex Commercial Card systems.  This includes troubleshooting client issues, conducting training sessions, and testing applications in a timely manner.
     

    Responsibilities

    Duties:

    1. Provide continuous technical client support (via phone, e-mail, and other electronic medium) and system training for complex Commercial Card systems.

     

    1. Research, troubleshoot, and resolve system issues reported by clients using production applications and provide effective follow-up communications to impacted users.

     

    1. Review and log all client implementation requests completed by the Commercial Card Implementation team through defined quality control checkpoints and databases.   

     

    1. Validate and reconcile the delivery and receipt of client file transmissions submitted on select production applications.

     

    1. Assist in the monitoring and validation of all production system files and interfaces maintained throughout the business day which include executing defined Opening and Closing procedures for all environments.

     

    1. Assist in the maintenance and execution of integrative, functional, and regression test scripts for scheduled application upgrades and periodic point releases identified on select systems.  

     

    1. Provide assistance with ad hoc projects as requested.

    Qualifications

    Required Qualifications:

    • Bachelor’s degree and 3-5 years system/application experience in a banking environment or equivalent working experience.
    • Ability to work in a fast-paced, deadline driven environment where priorities change frequently.
    • Strong customer service and interpersonal skills with managing technical issues.
    • Must be available to work rotating flex schedule (7:00am CT to 7:00pm CT).
    • Bi-lingual skills in English and Spanish preferred.

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