BBVA Compass

  • Manager Projects & Transformation - Retail Banking

    Job ID
    Site Name
    FLSA Status
  • Overview

    The Mgr Projects & Transformation is the key Segment project delivery representative on all stages of transformation projects - providing vision and strategy, oversight, and systems integration program management. Directs projects and transformation activities within the assigned the Retail Banking Network.  


    • Retail Network Transformation:
      • Re-alignment of resources, roles and skill set in order to achieve major initiatives
        • Define branch categories, job families, job families’ roles & functions, incentive plans, and skills & training programs
      • Design and implement Branch Management Model focused on sales choreography, tools, and protocols  to systemize and homogenize behaviors
        • Model definition
        • Design & implementation of the internal communication plan
        • Support documentation construction
        • Monitor and follow up system definition (content and frequency)
        • Monthly activity monitoring (branch level)
        • Roll-out plan design
      • Retail Network Transformation Management:
        • Definition of roles & functions of Regional structures and Governance Model between HQ and Retail Network
        • Cascade Communication Model Design
        • Alignment of sales leads and marketing campaigns to business & job family roles
        • Model monitoring and fine-tuning
    • Provides staff direction with an understanding and following of established company policies and procedures.
    • Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
    • Directs creation and approval of overall project plans, budgets, and work breakdown structure.
    • Establishes and implements short- and long-term strategies to deliver projects within reasonable schedules and budgets.
    • Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel.
    • Work with all lines of business (LOB) to ensure initiatives are correctly identified and scoped
    • Coordinate the gathering / analysis of data in preparation of transformation approach and cost models that deliver value to the business; Consolidate timelines and cost models
    • Represent assignment CCB segment in articulating transformation solutions to business partners clearly identifying the benefit & value
    • Maintain a thorough understanding of the transformation strategy, plan, & interdependencies
    • Execute transformation plans including budget, schedule, staffing, delivery, risk management, change management, and business acceptance
    • Ensure proper program control mechanisms and reporting are in place to track performance against plans and budget
    • Prepare and deliver regular management updates to segment and CCB leadership
    • Anticipate and articulate impacts to the business
    • Effectively manage, mentor, and motivate team members.
    • Utilize best practices and provide lessons learned for future engagements


    • Minimum of 7 years experience in infrastructure project management
    • Bachelor's degree or equivalent work experience
    • Intimate Retail Network knowledge and experience
    • Service & Distribution Models knowledge and experience
    • Ability to lead multi-disciplinary teams
    • Excellent communication skills
    • Strong business acumen & proven success in aligning with business partners
    • Effective leadership skills including demonstrated experience leading project teams, driving

    engagement, influencing and working across multiple functions in a matrix type setting

    • Excellent project management skills
    • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
    • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
    • Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly


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