BBVA Compass

  • Lead Branch Associate I/Lead Teller/ McAllen Main

    Job ID
    2018-116474
    Category
    RETAIL BANKING - BRANCH
    FLSA Status
    NON-EXEMPT
    Type
    FULL TIME
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

    Responsibilities

    Mission
    Deliver an exceptional client experience. Responsible for monitoring, follow up and reporting processes on
    the Teller Line. Specifically all functions related to the vault and ATM such as preparing, processing, and
    balancing incoming and outgoing shipments of currency. In addition perform all paying and receiving
    branch associate responsibilities. Ensure appropriate operational procedures and security standards are in
    place for the cash handling functions of the branch. Participate in all banking center sales, service and lobby
    management activities. Participate in all branch sales meetings held by the Branch Retail Executive and
    the Client Experience and Operations Manager.

    Client Experience
    Overview: Deliver an exceptional client experience. Act as Passion for Customer Accelerator (PfCA) and
    JD Power Champion within the branch to ensure high quality customer service results.

    Operations and Compliance
    Overview: Monitor, follow up and report to CEOM individual team members' understanding, implementation
    and execution of all policies, procedures, products, systems and banking transactions to ensure sound
    decision making. Encourage associates to perform at an exceptional and extremely accurate level by
    eliminating over/shorts and perform all paying and receiving Branch Associate duties, as well as more
    complex transactions, balancing functions, and other branch duties as assigned.

    Branch Associate
    Overview: Work with CEOM to prepare work schedules within Branch Associate model recommendations
    to ensure adequate staffing levels to meet service needs of clients while assisting in the management of
    overtime. Coordinate work flow to ensure all work is properly completed and distributed to the proper area
    in a timely manner. Through daily observation, identify areas of weakness and coach the Branch Associates
    to improve performance.

    Sales and Profitability
    Overview: Support the achievement of all branch sales goals as determined by the Retail Network and
    assigned by the Branch Retail Executive. Promote sales awareness by demonstrating leadership, product
    knowledge and awareness of all campaign offers to ensure that Branch Associates are activity seeking
    referral opportunities and related activities.

    Security
    Overview: Monitor and report security issues inside and outside the branch to management as appropriate
    and in compliance with security manual and safety standards.

    Qualifications

    Qualifications
    1. High school diploma required; college degree preferred
    2. One year of previous Branch Associate/Teller experience required. (LBA II requires two years of previous Branch Associate/Teller experience or displays a high level of skill meeting the needs of clients and solving client problems).
    3. One year experience working in a team environment for LBA II required.
    4. Have a focus for sales (LBA II level requires 6 months + excelling in sales or referrals).
    5. Must display a friendly and helpful attitude and have the ability to positively interact with clients and co-workers.
    6. Demonstrate leadership qualities.
    7. Perform basic mathematical calculations
    8. Exhibits attention to detail
    9. Performs with a high level of accuracy.
    10. Demonstrate the ability to learn and apply procedures.
    11. Computer, keyboarding, and 10-key skills.
    12. Able to lift up to 50 pounds throughout the day.

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