BBVA Compass is a leading U.S. banking franchise with operations throughout the Sunbelt and it ranks among the top 25 largest U.S. commercial banks based on deposit market share. BBVA Compass operates over 600 branches in Alabama, Arizona, California, Colorado, Florida, New Mexico and Texas. It ranks among the largest banks in Alabama, Texas and Arizona. In addition, BBVA Compass has been recognized as one of the nation’s leading Small Business Administration lenders. BBVA Compass is a subsidiary of BBVA Compass Bancshares Inc., a wholly owned subsidiary of BBVA (NYSE: BBVA) (MAD: BBVA).
At BBVA Compass, a RESL Origination Customer Advocate is part of a team focused on delivering an industry-leading customer experience during our mortgage origination process. The team member is responsible for providing comprehensive, high-quality customer service while gathering the information needed to process and close loan applications received through the bank’s various delivery channels. The Advocate will be a primary contact for mortgage customers and must be able to effectively build customer relationships, communicate the bank’s lending requirements and respond to borrower needs. This position contributes to quality efforts of the Real Estate Secured Lending units through team orientation and focused excellence in achieving organizational service goals and quality standards.