The BBVAC Customer Compliance program provides oversight and establishes the framework for customer compliance banking activities, while cross-functionally driving consistency and standards throughout BBVAC. The Customer Compliance program supports implementation of compliance activities throughout BBVAC in line with BBVAC Compliance policy standards and local and federal regulatory requirements for consumer and commercial products and services. As a member of the BBVAC Customer Compliance team, and a direct report of the Chief Compliance Officer (CCO), the Director of Customer Compliance will be responsible for providing assurance that divisions (Lines of Business and Business Units) throughout BBVAC are consistently applying best practice customer compliance policies, standards, and procedures.
The Director of Customer Compliance, along with line of business colleagues, is responsible for ensuring compliance with banking regulations related to consumer and commercial products and services. The business areas within scope include, but are not limited to:
· Consumer loans
§ Mortgage / Home Equity
§ Consumer Finance
§ Credit Card / Unsecured
· Consumer deposits
· Retail Branch Network
· Customer Service
· Wealth & Asset Management
· Indirect Auto
· Small Business deposits and loans
· Commercial deposits and loans
· Treasury Management
The Director and the Customer Compliance team of professionals will identify and document regulatory risks and assist the businesses in creating opportunities for individuals and companies.
This position involves planning, organization, and execution of day-to-day operational customer compliance activities. Additionally, this individual will help maintain a strong compliance framework for a growing team. The Director will work with the business to remediate issues identified through numerous means, including examinations, audits, testing, and monitoring.
The candidate should have experience providing direction and oversight and be able to help guide the team in the assessment of control deficiencies while assisting in developing effective remediation plans. The Director will also provide direction in the ongoing maintenance and execution of the annual customer compliance risk assessment. Further, the individual must be able to provide compliance guidance that balances regulatory requirements, risk mitigation, and business objectives.
The Director is responsible for the daily management of Compliance Manager(s), Compliance Associates, and the caring for the team’s ongoing growth, career development, and continuing education. The Director will oversee customer compliance within applicable international and federal laws related to the financial services industry.