BBVA Compass

  • Dir Customer Compliance

    Job ID
    FLSA Status
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.


    The BBVAC Customer Compliance program provides oversight and establishes the framework for customer compliance banking activities, while cross-functionally driving consistency and standards throughout BBVAC. The Customer Compliance program supports implementation of compliance activities throughout BBVAC in line with BBVAC Compliance policy standards and local and federal regulatory requirements for consumer and commercial products and services.  As a member of the BBVAC Customer Compliance team, and a direct report of the Chief Compliance Officer (CCO), the Director of Customer Compliance will be responsible for providing assurance that divisions (Lines of Business and Business Units) throughout BBVAC are consistently applying best practice customer compliance policies, standards, and procedures.


    The Director of Customer Compliance, along with line of business colleagues, is responsible for ensuring compliance with banking regulations related to consumer and commercial products and services.  The business areas within scope include, but are not limited to:

    ·   Consumer loans

    § Mortgage / Home Equity

    § Consumer Finance

    § Credit Card / Unsecured

    ·   Consumer deposits

    ·   Retail Branch Network

    ·   Customer Service

    ·   Wealth & Asset Management

    ·   Indirect Auto

    ·   Small Business deposits and loans

    ·   Commercial deposits and loans

    ·   Treasury Management


    The Director and the Customer Compliance team of professionals will identify and document regulatory risks and assist the businesses in creating opportunities for individuals and companies. 


    This position involves planning, organization, and execution of day-to-day operational customer compliance activities. Additionally, this individual will help maintain a strong compliance framework for a growing team. The Director will work with the business to remediate issues identified through numerous means, including examinations, audits, testing, and monitoring.


    The candidate should have experience providing direction and oversight and be able to help guide the team in the assessment of control deficiencies while assisting in developing effective remediation plans. The Director will also provide direction in the ongoing maintenance and execution of the annual customer compliance risk assessment.  Further, the individual must be able to provide compliance guidance that balances regulatory requirements, risk mitigation, and business objectives.


    The Director is responsible for the daily management of Compliance Manager(s), Compliance Associates, and the caring for the team’s ongoing growth, career development, and continuing education.  The Director will oversee customer compliance within applicable international and federal laws related to the financial services industry.


    • BA/BS Degree required; MBA and bilingual Spanish/English preferred.
    • At least ten (10) years’ experience leading and/or working in a leadership capacity within legal, compliance, audit, or other governance functions within a large commercial and/or investment bank or in a regulatory agency, with working knowledge of consumer and commercial banking and/or capital markets products; auto finance experience preferred.
    • Excellent understanding of financial services regulatory requirements and current regulatory developments (e.g., Federal Reserve, Bureau of Consumer Financial Protection, sales practices, etc.).
    • Ability to request and/or collect relevant information, identify potential exposures/gaps, summarize conclusions, construct recommendations, present recommendations, collaborate, and evaluate control results.
    • Experience in, and ability to, execute an enterprise-wide compliance reporting program, effectively communicate, and influence and drive change.
    • Strong leadership/managerial/coaching skills.
    • Strong written and verbal communication skills with ability to foster a collaborative working relationship with multiple functional areas, operational areas, and complex business lines.
    • Proven ability to build network quickly, influence others, and effectively address audiences of all levels.
    • Ability to maintain confidentiality, while working closely and building trust with senior management.
    • Must have excellent organizational, project management, and problem solving skills with a strong attention to detail.
    • Proficient competence of MS Office, Excel, PowerPoint and Word is essential.
    • Ability to travel to multiple facilities as dictated by business needs.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.