BBVA Compass

  • BRS Treasury Management Onboarding Coordinator

    Job ID
    2018-118142
    Category
    BUSINESS DEVELOPMENT USA
    FLSA Status
    EXEMPT
    Type
    FULL TIME
  • Overview

    Function: 
    Prepare all documentation that must be completed by Sales and the Client in order to establish, maintain, or delete treasury management services. Ensure all documentation is complete and properly executed before delivering to operational partners for set up on the systems of record. Serve as the control point to ensure bank’s policies and procedures are followed.

    Responsibilities

    Duties:

     

    Work directly with the client and Sales to prepare and complete all documentation required to establish, maintain and delete treasury management services.

    Ensure all information required to complete the client request is properly documented and complete prior to submitting for implementation

    Coordinate directly with the the Operational teams to resolve any issues related to missing documentation or information.

    Establish rapport and provide professional, consistent, and open communications with all internal partners:  BRS reps, TMO’s, ATMO’s, RM’s and Operations.

    Participate, as requested, in special assignments/projects.

    Participate, as requested, in special assignments and projects, such as audits, beta programs, etc.

    Serve on project teams which require documentation expertise or leadership.

    Level 2 and Level 3: Serve as a product SME for the team.

    Team Lead: Serve as team lead to assist with daily workflow activities and coordinate with management team.

     

    Detailed Responsibilities:

     

    1.)Work directly with the TMO to onboard clients with treasury management services. This also include maintenance of established services and deletion of services, if necessary.

     

    2.)Work with the TMO to understand the timing of implementations. This will include reviewing deals in the pipeline in order to ensure sufficient resources.

     

    3.)Provide a timeline for each service to be established. This may require a

    project plan

     

    4.)Determine if the client will need personal training or will use the videos/user guides.

     

    5.)Prepare documentation package for client:

         a.) Review existing documents (resolutions, authorization certificates) to                     validate the proper approval has been obtained by the client. If any                     deficiencies work with the client to resolve.

        b.) Prepare the necessary implementation documentation that must be                      completed and/or signed by the customer. Goal is to prepare as much as              possible ahead of time to streamline the information gathering cycle for                the client.

         c.)Prepare the T.M. One Agreement for the client based on the service(s)                  being purchased.

         d.) Submit all documents to the client for completion and/signature

     

    6.)Follow up and work with the client to ensure the timely return of the documentation package.

     

    7.)Upon receipt of the documentation package, verify all information is complete and accurate according to department policies. Work with client to resolve any discrepancies

     

    8.)Validate internal documentation has been received from the TMO (ex: KYC, Risk Approval, etc.) according to department policies.

     

    9.)Prepare the Salesforce Case(s) to establish the services:

           a.) Create the case(s)

         b.)Attach all necessary documentation (implementation paperwork, Risk docs,           etc.)

         c.)Submit the case to Operations and/or CTD for processing.

         d.)Image all required documentation

     

    10.)Client Notification:

             a.)Notify the client that the paperwork has been submitted and provide an                updated ETA.

           b.)Send the welcome email and copies of the completed implementation                   paperwork.

           c.)If training is required, schedule training.

    11.)Monitor the Salesforce Case(s) to ensure timely completion.

     

    12.)Once Salesforce Case(s) marked complete:

           a.)Notify the customer that the service has been completed.

           b.)Finalize any remaining items, as needed.

           c.)Verify that the customer has completed training and follow up to ensure                satisfaction, if applicable.

           d.)Send link to survey to client.

           e.)Handoff/update BRS Client Services on the new customer/service.

            f.)Close Salesforce Case(s)

    Qualifications

    Required Qualifications:

    • Bachelor’s degree in Business, Accounting, or equivalent professional experience.
    • Proficient PC skills using Microsoft products.
    • Level 2 and Level 3: Must understand financial analysis, customer processes, and complex database payment systems and procedures.
    • Excellent written and verbal communication skills.
    • Level 2 and Level 3: Thorough knowledge of Treasury Management products.
    • Excellent skills in attaining and maintaining client satisfaction.
    • Ability to work in and foster a team environment.
    • Demonstrated ability to work independently with minimum supervision.
    • Level 1: 1-2 years banking experience; Treasury Management preferred
    • Level 2: 3-5 years bank experience with 2 years in Treasury Management
    • Level 3: At least 6 years of banking with 5 years in Treasury Management.
    • Team Lead: At least 8 years of banking experience with 7 years in Treasury Management.

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