BBVA Compass

  • EFM Training Specialist

    Job ID
    2019-119870
    Category
    ENGINEERING
    FLSA Status
    EXEMPT
    Type
    FULL TIME
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

    Responsibilities

    This position will report to the Fraud Governance Manager and will support the design, development, maintenance and delivery of Fraud’s training. The successful candidate will train BBVA Compass Fraud employees on internal processes and current regulatory requirements, equipping both new and existing employees with the knowledge and skills necessary to effectively perform their duties.

     

     

    PRIMARY RESPONSIBILITIES/ DUTIES:

     

    • Develop an Anti-Fraud training program, content materials, manuals, test and tracking mechanism for both fraud management employees and external call center, Operations, Branches and Sales employees
    • Create, maintain and deploy web based training modules for Reg. CC, E, Z, FCRA, BSA/AML, Privacy, GLBA, Collection practices, ID Theft Red Flags, Elderly Abuse, etc., targeting Fraud processes
    • Work with Fraud Directors to identify training needs of new employees
    • Own and manage training of all new hires until employee is ready to work independently and transition to department management
    • Engage with line of business to determine fraud training needs, spilled milk analysis and risk assessment on fraud losses to gain a firm understanding of needed controls and training topics
    • Lead and schedule regular meetings to train on industry specific issues, as identified by Fraud Management
    • Work with the Managers/Team Leads/Supervisors to target individuals who need additional training, or compliance to processes
    • Work with Fraud Management and Quality Assurance team to enforce internal policies/procedures & best practices
    • Ensure training materials are fresh and communicate recent fraud trends, red flags and actionable mitigating steps
    • Develop and maintain training records and periodic metrics to measure effectiveness of the program
    • Review reports and coordinate the escalation of non-compliance with mandatory training requirements
    • Participate in ongoing outside workshops, seminars and training to enhance skills, to remain abreast of software/system enhancements, and to gather knowledge that will further strengthen the training program

    Qualifications

    KNOWLEDGE, SKILLS AND ABILITIES

     

    Requirements

    • Bachelor’s Degree or 10 years of relevant experience
    • Minimum of 2 years’ management related experience
    • Advanced experience on various fraud types
    • Extensive knowledge of Banking regulatory requirements, including but not limited to, Reg. CC, B, E, Z, FCRA, BSA/AML, Privacy, GLBA, Collection practices, ID Theft Red Flags, Elderly Abuse, etc.
    • Advanced Microsoft Office skills Excellent written and verbal communication skills
    • Strong analytical skills and problem solving skills with high attention to detail and accuracy
    • Excellent time management and organizational skills; capable of successfully completing near and long term objectives without constant supervision
    • Ability to work successfully within a team environment, partnering with other line of business to meet departmental and Bank goals
    • Strong interpersonal skills with the ability to interact with all levels of internal and external stakeholders
    • Proven ability to work autonomously with minimal oversight to elicit buy-in and move projects forward
    • Advance knowledge of Google Office solutions, in addition to Microsoft office

     

    Preferred

    • College Degree (Undergraduate degree in business related field)
    • 5+ years of training and development experience
    • Have a comprehensive understanding of BBVA Compass platforms and system’s architecture

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