BBVA Compass

  • Mortgage Team Manager

    Job ID
    FLSA Status
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.


    At BBVA Compass, the Mortgage Team Manager provides overall direction to an operational team to ensure maximum customer service, appropriate control and to achieve the bank’s strategic business objectives in an efficient and effective manner.  



    Essential Functions

    1. Directs the operational performance of a Mortgage Operations team to ensure service level expectations and key performance indicators are met.
    2. Exercises usual authority concerning staffing, performance appraisals, promotions, salary recommendations and terminations.
    3. Implements departmental policies and operating procedures to ensure maximum customer service and appropriate control.
    4. Recommends operational processes and systems and upgrades/enhancements which support user groups throughout the bank in achieving their goals for operational efficiency and effectiveness.
    5. Provides processing solutions and resolutions on escalated service or customer issues.
    6. Responsible for strict adherence to all compliance and regulatory requirements as well as department policies and procedures.

    PLEASE NOTE:  The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above and consistent with the knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.



    Required Qualifications 


    Must meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report.

    1. High school diploma or equivalent is required; Associate’s or Bachelor’s Degree preferred.
    2. A minimum of five years of experience in mortgage operations, processing or closing.
    3. Must have a thorough knowledge of CONV, FHA, VA, CPERM and compliance guidelines.
    4. Must have demonstrated leadership qualities, strong customer service principles and problem resolution skills.
    5. Computer literate with experience using Microsoft Office, Google Mail and other software and applications.
    6. Capable of effectively communicating information in a professional manner to customers and internal partners.
    7. Able to maintain confidentiality and exercise discretion in the evaluation of information and actions taken.
    8. Detail oriented and results-focused, able to organize and prioritize actions to achieve objectives.
    9. Able to work successfully within a collaborative environment to meet deadlines and departmental goals.


    Preferred Qualifications

    1. Bilingual; English/Spanish.
    2. Previous management experience is preferred.

    Working Conditions

    1. This job has no unusual physical requirements; nearly all work is performed in a climate-controlled indoor facility.
    2. This job requires manual dexterity, frequent sitting, the ability to view printed or electronic information and the ability to communicate verbally, in-person or on the telephone.
    3. This job occasionally requires standing and walking and on rare occasions, may require the ability to balance, bend, stoop, kneel, climb stairs or lift and carry up to 25 pounds.
    4. Work volume can be unpredictable and interruptions from customers, peers, managers or others may be present.


    Supervisory Authority

    These positions have direct management responsibility for a team of 5 to 15 mortgage operations team members.



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